BOOKING POLICY

Studio Business Hours

Monday CLOSED
Tuesday 9:30 am - 5.30 pm
Wednesday 9:00 am - 5.00 pm
Thursday 11:00 am - 7:00 p.m.
Friday 9.00 am 4:00 p.m.
Saturday 9:00 am - 3.00 pm
Sunday CLOSED

Booking Policy: Lash and Brow Servicing

We require 48-hour notice for any changes, reschedules, or cancellations to be made to booked appointments. All online bookings require a booking fee of 50% to be paid at the time of booking; this is then deducted from your appointment on the day. 

Deposits are non-refundable; however, they can be used towards another service, product, or an alternate appointment date if the cancellation policy has been met. Your booking fee will be forfeited in the event of cancellation within 48 hours of the appointment time. Late cancellations include sickness, COVID-19, or unforeseeable circumstances that will prevent the client from attending the appointment within the cancellation period above.

Please arrive on time; this may mean factoring in time for parking. As we book out the right amount of time to do your brows and lashes - late arrivals may cut into your appointment time or mean that we are unable to do your service due to clients booked after your booking time.

If you are going to be more than 10 minutes late, please give us a call, and we will do our best to accommodate you. However, in the event your appointment cannot be done in the time remaining, this will be classified as a late cancellation with payment required to cover your scheduled time, and a rebooking will need to be made with a new deposit.

Lash Extension Deposits

All lash extension appointments require a $50 security bond (booking fee), which can be carried over from a previous appointment or paid at the time of booking. This is non-refundable and can be used on an appointment or redeemed via a gift voucher.

Cancellations or rescheduling are occasionally necessary. We ask to be notified of a cancelled or rescheduled appointment at least 48 business hours in advance. Cancellations received within 48 business hours will incur a cancellation fee.

Booking Policy: Cosmetic Tattoo

Deposit Policy

Please read the deposit policy thoroughly before paying your deposit.

Due to the length of time and nature of the treatment we reserve for tattoo appointments, a minimum of 5 business days’ notice of cancellation or rescheduling must be given. Failure to cancel in time or request to reschedule will forfeit the deposit. Deposits will be deducted from the final cost of your treatment.

This deposit is non-refundable in all cases, yet it can be transferred to another date, given that you have followed our notice requirement above. 

If you need to reschedule your appointment, your new time will be scheduled for the next available date. Tattoo deposits cannot be redeemed for any other treatments.

Parking

We have four parking bays directly out front of the salon for your use. If the parking bay is full, you may also use the parking bays next door at the fruit and veggie shop, provided that your booking is for 45 minutes or less. Free 1- to 2-hour street parking is also available within a 5-minute radius.

Gift voucher policy

Gift cards can be purchased:

  1. online here or

  2. instore at Your Eyes Only.

  1. The purchase of a gift card is deemed to be complete:

    1. if online, at the time you receive an order confirmation at your nominated email address; or

    2. if instore, at the time payment for the gift card is processed.

  2. You cannot cancel the purchase of a gift card or return a gift card after the time outlined in clause (1b) or purchase a gift card using Afterpay. 

    Use

    1. The physical gift card or e gift card must be presented at the time of use. . 

    2. Images or bar code numbers will not be accepted. 

    3. Gift cards have a three year expiry rom dat elf purchase.

    4. The dollar value on a gift card includes GST. 

    5. If you make a purchase using the gift card for an amount that exceeds the gift card balance, you must pay the excess amount using another payment method. 

    6. You can combine the balances of multiple gift cards to complete a purchase. 

    Loss or replacement

    We will not replace any lost or stolen gift cards, or gift cards damaged by acts or omissions of you or a third party. 

    If your gift card is lost or stolen,


    These terms and conditions are governed by the laws in force in Western Australia.

    By purchasing or using a gift card, you submit to the exclusive jurisdiction of the courts in Victoria.